Consumer Rights & Remedies - Live with Keith Markham

Introduction

The Consumer Rights Act 2015 sets out the key rights and remedies available to consumers in respect of the supply of goods, services and digital content to them by a trader. However, despite these provisions being well-established, there is often confusion amongst traders as to what this requires them to do in practice.

Since 6 April 2025, the Digital Markets, Competition and Consumers Act 2024 (‘the DMCC Act’) provides a series of enhanced enforcement powers both for the courts and the Competition and Markets Authority (‘the CMA’). Traders found to be in breach of their consumer law obligations may be fined up to 10% of annual turnover or £300,000, whichever is higher.

Consequently, it is time for traders to refresh their knowledge of their key obligations to ensure that they are not the subject of enforcement action. This virtual classroom seminar summarises the key rights and remedies that all traders and consumers need to be aware of.

What You Will Learn

This live and interactive session will cover the following:

Sale of Goods

• Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
• Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
• Burden of proof

Digital Content

• Definition and application of the rules
• Rights and remedies
• Compensation where device of content is damaged

Services

• Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
• Consumer remedies - right to price reduction; right to repeat performance

Enforcement powers of the courts and the CMA under the DMCC Act

• Monetary penalty notices

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.