The Consumer Duty: Key Regulatory Developments & 2027 Outlook

Introduction

The Consumer Duty has probably been the largest instrument of change in financial services in the last 15 years.

This useful update is informative and practical and helps delegates navigate the thickets of financial services regulation and understand the standards expected of the people employed in this sector.

What You Will Learn

This short webinar with cover the following:

• A recap of the importance of the Consumer Duty
• Explore developments around the Consumer Duty regarding the standards expected of people who are dealing with consumers
• Analyse recent case law - how has the case of Johnson, Hopcraft and Wrench affected the Consumer Duty and its application?
• Recent developments throughout 2026 and the expected direction of travel for 2027