The Consumer Duty - An Update & Future Direction

Introduction

The Consumer Duty has probably been the largest instrument of change in financial services in the last 15 years. This useful update is informative and practical and helps delegates navigate the thickets of financial services regulation and understand the standards expected of the people employed in this sector.

What You Will Learn

This webinar will cover the following:

• A recap of the importance of the Consumer Duty
• Explore developments around the Consumer Duty regarding the standards expected of people who are dealing with consumers
• Analyse recent case law - Will the case of Johnson, Hopcraft and Wrench affect the Consumer Duty and its application?
• Understand how the FCA will consider redress in line with the Consumer Duty principles

This pre-recorded webinar will be available to view from Monday 19th January 2026

Alternatively, you can gain access to this webinar and 1,900+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.