How to Understand Non-Verbal Communication within the Workplace

Introduction

Non-verbal communication (NVC) is often reduced to tired clichés and dubious statistics, but behind the myths lies a set of skills that can genuinely sharpen your professional edge. Whatever your role, understanding how NVC works (and when it’s being used on you) is a game-changer.

This thought-provoking webinar cuts through the noise and gets to the heart of what makes NVC so powerful. You’ll explore how subtle cues can influence perception, build trust, and even sway decision-making, as well as how to use that knowledge ethically and effectively so, whether you're looking to enhance your own presence or become more alert to the signals others are sending, this webinar will give you the skills you need.

What You Will Learn

This webinar will cover the following:

• Definition and scope - what is non-verbal communication?
• Why NVC plays such an important role in how we communicate
• The importance of focusing on the whole body, not just the face
• The relevance of different NVC in the workplace in four key areas:
• Conflict management: Reading tension, de-escalating through body language
• Leadership presence: Projecting authority and approachability
• Client interactions: Building rapport and trust non-verbally
• Team dynamics: Inclusion, feedback, and silent signals of disengagement
• Busting NVC myths
• Building trust and boosting authority using NVC
• The most powerful elements of NVC - how to read them and how to use them wisely

This pre-recorded webinar will be available to view from Thursday 19th February 2026

Alternatively, you can gain access to this webinar and 1,900+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.