Culture Risk & FCA Expectations: How to Evidence a Healthy Culture

Introduction

A healthy culture is increasingly central to how the FCA assesses whether firms are delivering good customer outcomes and managing conduct risk effectively.

But how can a firm actually measure its culture, identify emerging risks, challenge management and demonstrate to the FCA that its culture is supporting good outcomes?

This practical session examines the key drivers of culture and conduct, the indicators that can reveal cultural weaknesses and how firms can use data to evidence their culture - including myriad management metrics.

It will also consider the relationship between culture, conduct risk, Consumer Duty, SMCR, incentives and governance, how these areas fit together and where firms can strengthen their approach.

What You Will Learn

This live and interactive course will cover the following:

• What the FCA means by a healthy organisational culture
• The key drivers of behaviour and conduct within a firm
• The indicators of emerging culture and conduct risk
• Useful sources of culture data and employee insight
• The evidence a firm should be able to demonstrate to its Board and regulators
• Practical ideas for strengthening culture monitoring and governance

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.