Consumer Finance Reforms - The Current Position & Horizon Scanning - Are You Ready?

Introduction

Major change is coming to consumer finance regulation. With government reviews underway and judicial rulings shaking up established practices, the industry stands on the edge of transformation.

This brand-new full-day course delves into three of the most pressing reform areas currently under government and regulatory scrutiny. With long-standing legislation and frameworks under review, now is the time to understand what’s changing - and why it matters.

First, the long-awaited reform of the Consumer Credit Act 1974 (‘CCA’) will be explored. After years of piecemeal amendments, the CCA is widely seen as outdated - no longer offering sufficient consumer protection or supporting innovation in credit markets. You’ll gain insight into its history, the case for reform, current proposals, and what’s likely to come next.

Second, we turn to the Financial Ombudsman Service (‘FOS’), now marking its 25th year. Its wide-ranging powers have sparked concerns around fairness and predictability in resolving complaints. With the Government actively reviewing its remit, we’ll examine whether full-scale reform is truly on the table.

Third, the ban on certain finance commission arrangements will be addressed, which has triggered a wave of litigation and regulatory attention. This session will unpack the impact of recent Supreme Court and Court of Appeal rulings, as well as consider anticipated moves from HM Treasury and the FCA - including a possible consumer redress scheme.

If you are working in legal, compliance, financial services, or consumer advocacy, understanding these reforms is critical. The landscape is shifting - and being informed will put you ahead of the curve.

Join us for this essential course and equip yourself with the knowledge to navigate - and shape — the future of consumer finance. Secure your place today.

What You Will Learn

This course will cover the following:

• Past investigations and proposals
• The current state of play, for reform of the CCA
• A critique of the FOS’s statutory jurisdiction
• The case and proposals for reform
• A summary of the current state of motor finance commission litigation and what
comes next, including examination of a possible FCA consumer redress scheme