How to Ensure Good Governance Under the Consumer Duty Without a Champion

Introduction

Now that firms have embedded the Consumer Duty within the heart of their culture, a Consumer Duty Champion is no longer a regulatory requirement.

Many firms have chosen to retire the Champion role based on their own governance preferences, maturity, and internal structures.

The FCA expects boards to be able to demonstrate good governance and be fully accountable for delivering good outcomes, but what does good governance in this context look like in practice?

If your firm has decided to phase out the Champion role, this new full day course will help you explore how to evidence good governance without a dedicated Champion.

With further FCA scrutiny expected in 2025, the course offers an opportunity to benchmark your firm’s approach, ensuring that, at governance level, you continue to enhance good customer outcomes within your own firm.

This course is suitable for professionals across financial services who are responsible for overseeing the Consumer Duty, including board members and non-executive directors, senior managers under the SMCR, heads of compliance, risk, legal, and internal audit and conduct and culture champions.

What You Will Learn

The course will cover the following:

• What is meant by ‘good governance’?
• Why good governance matters
• Your board’s obligations under the Consumer Duty
• What the FCA tells us
• What good governance looks like in practice
• How to avoid the pitfalls
• What to do if it all goes wrong