Client File Reviews for Financial Services - Best Practice Explored

Introduction

Reviewing client files is an essential part of ensuring a business is healthy; the culture of a firm is on the right track; the client’s adviser has ‘remembered everything’, and the client is being treated fairly.

This webinar will cover the why, how, and when of completing client file reviews.

Understanding more about how effective data can be gained and used will provide your firm with a robust basis on which to improve adviser performance and better evidence your firm is treating its clients fairly.

Consumer Duty is focusing the industry further into ensuring we are doing all we can to act in the client’s best interest - illustrating clear monitoring, analysis and evaluation of your firm’s client file reviews is a key tool in this process.

What You Will Learn

This webinar will cover the following:

• Why we undertake client file reviews
• Where to find the FCA rules relating to client file reviews
• Creating a check-sheet to ensure your client file reviews capture all the information your firm needs
• How important effective feedback is

This webinar was recorded on 17th July 2023