The Mental Capacity Act - Principles & Best Practice for Financial Services

Introduction

This bitesize session will highlight how important The Mental Capacity Act (MCA) is, and how it relates to the procedures within financial services firms - especially in the light of the Consumer Duty.

With more focus on vulnerabilities and working in the client’s best interests, it’s a great time to analyse and evaluate The MCA in regards to your firm’s practices and procedures.

Drawing on hot topics within the industry - client’s best interests and vulnerabilities - this webinar will take a measured look at aspects of the MCA and see which areas require the most focus.

By the end of this webinar you will feel more confident about your firm’s adherence to the MCA within the umbrella of the FCA’s regulations.

The Consumer Duty has focused the industry further into evidencing that the regulated firm is doing all they can to work in the client’s best interests - an understanding of the MCA will add to your evidence that your firm is doing the right thing.

What you will learn

This short webinar will cover the following:

• An understanding of the MCA and how it relates to your FCA-regulated firm
• An understanding of the need for absolute clarity in your firm’s documents; flexibility in its procedures, and confidence of staff members to deal with the potential vulnerabilities of clients
• An idea about how best to display your firm’s understanding of the MCA to elicit engagement and understanding not only for consumers, but also for staff

This pre-recorded webinar will be available to view from Wednesday 22nd April 2026

Alternatively, you can gain access to this webinar and 2,100+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.