Skills for Legal Secretaries - All Boxed Up

Introduction

This 6-part modular webinar series provides a practical and engaging guide to the essential skills every modern legal secretary needs to thrive. Drawing on decades of front-line experience in legal practice, management and training, Richard Allen offers clear, actionable insights that enhance confidence, competence and client service.

Covering everything from document handling and communication etiquette to diary management, prioritisation and working effectively with fee earners, this series provides an invaluable toolkit for professional and personal success.

What You Will Learn

This webinar will cover the following:

• Module 1 - Communication in the Modern Law Office
• Professional communication skills, including phone and email etiquette
• Managing internal and client correspondence
• Ensuring clarity and tone in all written and verbal exchanges
• Module 2 - Organisation & Time Management
• Guidance on workload planning
• Prioritising tasks
• Meeting deadlines
• Maintaining control in a busy legal environment
• Module 3 - Document Production & Proofreading
• Best practice in document formatting, version control, proofreading techniques, and working with digital dictation systems
• Module 4 - Working with Fee Earners
• The partnership between legal secretaries and fee earners or managers
• Understanding expectations, anticipating needs, and managing competing demands with professionalism
• Module 5 - Client Care & Confidentiality
• Client interaction, managing sensitive information, and maintaining confidentiality in line with professional obligations
• Module 6 - Developing Your Career
• Build confidence, improve workplace impact, and identify personal development strategies to grow your career within the legal profession

This pre-recorded webinar will be available to view from Friday 27th March 2026

Alternatively, you can gain access to this webinar and 2,100+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.