Rethinking Leadership - The Role of Cognitive Empathy in Trust & Decision-Making

Introduction

Success in professional services is rarely determined by technical expertise alone. Whether advising clients, leading teams, managing stakeholders or navigating difficult conversations, the ability to understand different perspectives can have a significant impact on relationships, influence and outcomes.

This webinar explores cognitive empathy - the ability to understand another person's perspective without necessarily sharing their emotions. Often described as the ‘thinking side’ of empathy, cognitive empathy helps professionals build trust, communicate more effectively and make better decisions.

Drawing on leadership coaching, psychology and practical workplace examples, Rachael Sullivan will share why cognitive empathy is becoming an increasingly important leadership skill and how professionals can apply it in their day-to-day work.

What You Will Learn

This webinar will cover the following:

• What cognitive empathy is and why it differs from emotional empathy
• Why understanding perspectives is critical to building trust and influence
• How cognitive empathy can improve client relationships and stakeholder engagement
• The link between cognitive empathy, collaboration and better decision-making
• Three simple questions to help practise cognitive empathy immediately
• Practical ways to develop this skill in everyday leadership and communication

This pre-recorded webinar will be available to view from Monday 4th January 2027

Alternatively, you can gain access to this webinar and 2,400+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.