Representing Consumers: Consumer Rights under English Law in Lending, Debt Purchasing & Business Transactions

Introduction

This new virtual classroom seminar will equip legal professionals with the knowledge and strategies to advocate for consumers in disputes involving lenders, debt purchasers and businesses, focusing on English consumer protection laws and practical remedies.

What You Will Learn

This live and interactive session will cover the following:

• Introduction to Consumer Rights under English Law
• Consumer Rights Act 2015 (CRA), Consumer Credit Act 1974 (CCA), Financial Services and Markets Act 2000 (FSMA), and Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR) (for pre-2015 contracts)
• Dealing with Lenders
• Consumer rights under CCA
• Common issues
• Practical tips
• Navigating debt purchasers
• Legal framework
• Consumer rights
• Common abuses
• Strategies
• Engaging with businesses
• Issues: misleading advertising, unfair contract terms, and defective goods
• Remedies
• Practical tools
• Litigation and dispute resolution
• Pre-litigation steps
• Litigation strategies
• Alternative dispute resolution
• Case study: successful FOX claim against lender for irresponsible lending

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.