Preparing for DUAA 2025 - Managing Data Protection Complaints from June 2026

Introduction

The Data Use and Access Act 2025 (DUAA 2025) introduces significant new requirements for how organisations handle data protection complaints.

From June 2026, organisations will be legally required to:

• Provide individuals with a clear and accessible way to submit data protection complaints
• Investigate and respond without undue delay
• Keep complainants informed throughout the complaints process

Failing to prepare early could expose organisations to regulatory scrutiny, reputational damage, and compliance risk.

This practical webinar will explain what these new obligations mean in practice and how organisations can prepare now to ensure their policies, procedures, and internal processes are compliant before the requirements take effect.

Ideal for data protection officers, compliance professionals, legal teams, and anyone responsible for managing personal data or regulatory risk, this webinar will provide the insight needed to ensure your organisation is fully prepared for the DUAA 2025 complaints-handling requirements ahead of June 2026.

What You Will Learn

This webinar will give you practical guidance on how to implement a compliant complaints process, including how to:

• Draft a formal data protection complaints policy explaining how individuals can raise concerns
• Provide clear and accessible complaint channels (online forms, email, post, and other methods)
• Establish internal procedures to track timelines, including the 30-day acknowledgement requirement and timely resolution
• Train staff handling complaints to ensure consistency, fairness, and legal compliance with statutory duties
• Update privacy notices and external communications to clearly explain the new complaints process

This pre-recorded webinar will be available to view from Tuesday 5th May 2026

Alternatively, you can gain access to this webinar and 2,300+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.