New CMA Guidance - What It Means for Consumer Rights in Higher Education

Introduction

This virtual classroom seminar will reflect on the new CMA guidance and provide top tips for compliance. The updated CMA guidance adds to universities’ obligations and enhances students’ consumer rights.

The live and interactive session will include case studies in order to demonstrate the examples of good and bad practice covered in the session.

What You Will Learn

This live broadcast will cover the following:

• Reminder of the rules, including the principle applicable legislation and guidance
• The new CMA guidance - what are the key changes and what has stayed the same, looking at the following key themes:
• Information provision
• Ensuring T&Cs are fair
• Ensuring that complaint handling processes are accessible, clear, and fair
• Top tips to ensure compliance, including examples of good and bad practice
• Case studies to put the above into practice

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.