Fitness for Purpose, Right to Reject & Refunds - The Key Consumer Rights & Remedies

Introduction

The law of England and Wales contains a significant series of rights and remedies that can be exercised by consumers. However, many traders continue to be unaware of some of these key rules. Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.

This webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, digital content, and services to consumers.

What You Will Learn

This webinar will cover the following:

Sale of Goods

• Meaning of ‘satisfactory quality’ and ‘fitness for particular purpose’
• Operation of the short term right to reject and other remedies
• Burden of proof - in what circumstances is this reversed and for how long?

Digital Content

• Applicability of the rules
• Entitlement to compensation where device or content is damaged
• Burden of proof - in what circumstances is this reversed and for how long?

Services

• Meaning of ‘reasonable care and skill’
• Binding nature of information supplied to the consumer

This webinar was recorded on 13th August 2024

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.