Navigating Difficult Conversations with Confidence

Introduction

Difficult conversations are something we all encounter, whether at work or in our personal lives.

This bitesize webinar will explore what sits behind challenging behaviour and will look at practical ways to shift mindsets, reduce anxiety before a difficult conversation, and recognise individual emotional responses in the moment.

All this will give you greater confidence to approach challenging situations calmly and positively.

What You Will Learn

This webinar will cover the following:

• Why are people being difficult?
• Understanding why some people ‘just push our buttons’
• How to shift your mindset and reduce anxiety before the conversation
• Recognising your own emotional response to different challenging situations
• How to use effective questions to encourage two-way dialogue