Managing Performance with Confidence for Team Leaders

Introduction

Performance management is one of the areas managers find most uncomfortable. Whether it is giving honest feedback, addressing a recurring issue, or having a direct conversation about standards, many managers avoid it until the situation becomes unavoidable.

This virtual classroom seminar gives you the confidence and the language to manage performance as an ongoing, constructive conversation rather than a last resort.

What You Will Learn

This live and interactive course will cover the following:

• How to give feedback that is clear, fair and lands well
• How to address underperformance early without damaging the relationship
• How to distinguish between a performance issue and a personal one
• How to set expectations clearly so standards are never in doubt
• How to build a culture of accountability that does not feel punitive

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.