Managing Client or Stakeholder Expectations - A Bitesized Guide
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Available to view from 3 Feb 2027
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Webinar
Managing Client or Stakeholder Expectations - A Bitesized Guide
Introduction
This short webinar will provide a roundup of how to manage client or stakeholder expectations. The aim is to help delegates establish clear expectations, make realistic commitments and maintain trust when things don't go to plan.
What You Will Learn
This webinar will cover the following:
- Recognise why assumptions and unspoken expectations can create difficulties
- Identify the key questions to clarify expectations and agree realistic commitments
- Describe how to communicate constructively when expectations need to change