Distance Selling of Consumer Credit: FCA Requirements & Compliance

Introduction

The sale of consumer credit products through digital, telephone and other non-face-to-face channels continues to grow, bringing increased regulatory scrutiny and compliance challenges for firms. Consumers are increasingly applying for and managing credit products remotely, requiring firms to ensure that disclosures, communications, customer journeys and decision-making processes comply with regulatory requirements and deliver good customer outcomes.

The Financial Conduct Authority (FCA) expects firms to understand and comply with the rules governing distance marketing and the sale of consumer credit, including requirements relating to pre-contract disclosures, customer communications, cancellation rights, financial promotions and vulnerable customers. Firms must also consider how Consumer Duty requirements apply throughout the customer journey.

This virtual classroom seminar will provide a practical overview of the regulatory framework governing distance selling of consumer credit, highlighting key compliance obligations, common areas of regulatory concern and good practice approaches for firms operating in remote and digital environments.

What You Will Learn

This live and interactive session will cover the following:

• The regulatory framework for distance selling and applicable requirements
• Customer communications and pre-contract information
• Financial promotions and online customer journeys
• Good practice examples
• Cancellation rights, customer protections and vulnerable customers
• Practical case studies

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.