Distance & Internet Selling - The Rules & Regulations Explored

Introduction

For some time, distance selling has been an essential part of the operations of many traders. However, there remains considerable ignorance of some of the key rules and regulations that govern ‘distance contracts’ whether formed on the internet or by other means.

This webinar summarises the key content of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and sets out a series of practical steps to be taken by businesses.

Given that both the courts and the Competition and Markets Authority will soon be able to fine traders for serious breaches of consumer law there is no better time to refresh your knowledge of these issues.

What You Will Learn

This webinar will cover the following:

Definition of Distance Contract

• Key criteria
• Exclusions

Information Requirements

• Pre-contract information to be provided
• Post-contract information to be provided
• Consequences of failure to provide

Key Time Periods

• Delivery of goods
• Payment of refunds
• Cooling off periods

Cancellation Rights

• Exercise of cancellation by the consumer
• Impact of cancellation
• Return of goods
• Part performance of services
• Provision of digital content
• Exclusions

This webinar was recorded on 21st August 2024

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.