Consumer Contracts - Rights & Remedies Explored

Introduction

This webinar sets out the key rights and remedies available to consumers in respect of the supply of goods, services, and digital content provided to them by a trader.

The collective proceedings regime, whereby a group of consumers can bring a claim against a trader, will also be discussed.

What You Will Learn

This webinar will cover the following:

• Sale of Goods
• Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
• Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
• Burden of proof
• Digital Content
• Definition and application of the rules
• Rights and remedies
• Compensation where device of content is damaged
• Services
• Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
• Consumer remedies - right to price reduction; right to repeat performance
• Collective Proceedings
• Summary of the existing regime
• Discussion of key case law

This webinar was recorded on 28th November 2023