Consumer Contracts - A Guide to the Key Rights & Remedies
Available to view from 1 Jul 2025
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Consumer Contracts - A Guide to the Key Rights & Remedies
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Introduction
The Consumer Rights Act 2015 sets out the key rights and remedies available to consumers in respect of the supply of goods, services and digital content to them by a trader.
However, despite these provisions being well-established, there is often confusion amongst traders as to what this requires them to do in practice.
Since 6 April 2025, the Digital Markets, Competition and Consumers Act 2024 (‘the DMCC Act’) provides a series of enhanced enforcement powers both for the courts and the Competition and Markets Authority (‘the CMA’).
Traders found to be in breach of their consumer law obligations may be fined up to 10% of annual turnover or £300,000, whichever is higher.
Consequently, it is time for traders to refresh their knowledge of their key obligations to ensure that they are not the subject of enforcement action.
This webinar summarises the key rights and remedies that all traders and consumers need to be aware of.
What You Will Learn
This webinar will cover the following:
- Sale of goods:
- Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
- Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
- Burden of proof
- Digital content:
- Definition and application of the rules
- Rights and remedies
- Compensation where device or content is damaged
- Services:
- Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
- Consumer remedies - right to price reduction; right to repeat performance
- Enforcement powers of the courts and the CMA under the DMCC Act:
- Monetary penalty notices
This pre-recorded webinar will be available to view from Tuesday 1st July 2025
Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.
