Competence & Capability in 2026: FCA Expectations

Introduction

Can your firm demonstrate that employees have the skills and knowledge needed to deliver good customer outcomes?

This practical 90-minute session provides a clear overview of competence and capability expectations under the UK regulatory framework. You will learn what the Financial Conduct Authority requires when it comes to ensuring employees are appropriately skilled, trained, and regularly assessed in their roles.

This session will explore how to define and assess competence across different functions and examine the critical link between competence, conduct, and delivering strong customer outcomes under frameworks such as the Consumer Duty. You will also discover FCA-identified good practices and practical techniques to strengthen your approach; covering effective training programmes, competency assessments, training records, and continuous professional development (CPD).

Join this interactive session to strengthen your competence framework, enhance staff capability, and confidently demonstrate compliance with regulatory expectations.

What You Will Learn

This live and interactive course will cover the following:

• Understanding competence and capability in a regulatory context
• Recognising FCA expectations and good practices for staff training and development
• How to assess and maintain competence across different roles
• Learning how to design effective training and competency frameworks
• How competence links to conduct and customer outcomes
• Practical ideas for evidencing competence and strengthening compliance in your firm

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.