Client Care Letters for Law Firms - Balancing Clarity & Compliance

Introduction

Are you telling your clients enough - or are you trying to tell them too much?

Client care correspondence is a powerful tool for building trust and managing expectations. This webinar takes a fresh look at client care letters, exploring what information clients actually want and should rightly receive.

Designed for professionals with client contact responsibilities, this webinar will examine the role of the initial meeting, the importance of confirmatory correspondence and the ‘contract’ formed between you and your client. You will learn not only when to provide information but also how to communicate it effectively.

What You Will Learn

This webinar will help you understand and implement best practices in client communication, covering:

• Key information clients want and need - what is essential, helpful and overkill
• Best methods to impart information - clarity, tone and timing
• Structuring your client care letter - practical tips
• The ‘T&Cs apply - see our website for details’ approach - does it actually work?
• What belongs in your letter vs your Terms & Conditions - dividing critical vs supplementary information
• Balancing essential details with ‘nice-to-know’ content - avoid overwhelming your client
• The potential impact of AI on client care correspondence - and how to prepare
• Recent regulatory or professional inclusions - what’s new and why it matters

This pre-recorded webinar will be available to view from Monday 27th April 2026

Alternatively, you can gain access to this webinar and 2,101 others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.