Business Compliance with Consumer Rights under English Law in Lending, Debt Purchasing & Commercial Transactions

Introduction

This new virtual classroom seminar will provide you with tools to guide your business in complying with English consumer protection laws when acting as lenders, debt purchasers or commercial entities, or advising on minimising legal and regulatory risks. by aligning operations with key statutory and regulatory requirements.

It is aimed at legal advisors and compliance professionals and regulatory managers within financial services.

What You Will Learn

This live and interactive session will cover the following:

• Introduction to consumer protection compliance
• Consumer Rights Act 2015 (CRA), Consumer Credit Act 1974 (CCA), FSMA, CPUTR, and FCA Handbook (CONC)
• Business obligations and risks of non-compliance
• Compliance in lending operations
• CCA and FCA CONC requirements
• Common pitfalls
• Best practices
• Case study: FCA enforcement for irresponsible lending practices
• Debt purchasing and collection practices
• Legal obligations
• Risks
• Compliance strategies
• Practical tools: sample assignment agreements and CONC compliance
checklists
• Consumer transactions with businesses
• CRA obligations
• CPUTR compliance
• Mitigation strategies
• Examples: Trading Standards action for CPUTR breaches
• Defending against consumer claims
• Anticipating claims: identifying high-risk practices
• Defence strategies
• Regulatory responses: handling FCA or Trading Standards inquiries
• Case study: business successfully defending a CRA claim in court

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.