Terms and Conditions of Booking

Payment: Payment of the course fee is due 30 days from the date of the invoice or before the seminar date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the course fee.

Cancellations & Refunds: All cancellations must be in writing. For bookings cancelled at least 22 days (by 5.00pm) prior to the course date we will refund the course fee. For bookings cancelled between 21 and 8 days (by 5.00pm) prior to the course date the course fee remains payable and is non-refundable. Delegates may attend another course of equivalent value free of charge. Where the course is of lesser value, the balance will either be held in credit against your account or set off against outstanding fees at our discretion. For bookings cancelled 7 days or less (by 5.00pm) inclusive of the course date the course fee remains payable and is non-refundable. Delegates may attend another course for an administration fee of £25 + VAT or £50.00 + VAT for a half and full day course respectively. Where the course duration exceeds one day the fee payable is £100 + VAT.

Copyright: Copyright and all intellectual property rights in course materials remains vested in MBL or its presenters.

Disclaimer: Course materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Other: We reserve the right to alter the course content, speaker or venue where necessary. Should we have to cancel a course we do not accept responsibility for travel, accommodation or other costs which may have been incurred by any delegate.

Substitutions: Delegates may be substituted at any time at no additional cost.

Save where advertised otherwise an MBL Firm Season Ticket entitles all employees, partners, directors and other members of staff within one organisation operating under the same domain name up to 50% discount on all courses and is valid for courses attended within a 12 month period from the date of the first course booked. As a Season Ticket holder you will receive email updates on our products and promotions but can opt-out of these communications at any time. The cost of an MBL Season Ticket is payable within 30 days from the date of the invoice and is not refundable. All MBL Season Tickets will be renewed automatically upon expiry or where a booking falls beyond the current Season Ticket expiry date. If you do not wish to renew you must inform us within 7 days of the date of the renewal invoice. Bookings which fall beyond the Season Ticket expiry date will be re-processed at full price. Eligibility for a Small Firm Season Ticket is contingent on confirmation that your firm has 10 or fewer employees at the time of registration (including directors, partners and consultants) and for its duration. For Small Firm Season Ticket holders with a SmartPlan, we reserve the right to apply your unused SmartPlan credits, in whole or in part, if your Small Firm Season Ticket invoice remains unpaid at 45 days or later from the date of the invoice.

General: These terms and conditions apply to all users of MBL Online Seminars.

Payment: Payment of the applicable fee is due 30 days from the date of the invoice or, where applicable, before the streaming date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the fee. Once payment of the fee has been received in full an email containing your log in details will be sent to you.

User Access: The copying and/or distribution of an Online Seminar or Seminars is not permitted without the express written consent of MBL.

Duration: You will have 90 days to complete your Online Seminar which shall commence from the streaming date. Subject to the Online Seminar remaining available for purchase the Duration can be extended for a further 90 days for a fee of £10 + VAT.

Cancellations & Refunds: All cancellations for Online Seminars must be in writing. The fee remains payable and is non-refundable but delegates may book another Online Seminar for £25 + VAT.

CPD Hours: Where applicable, subject to satisfactory completion of the multiple choice questions which appear at the conclusion of each Online Seminar, you will receive an email detailing the number of CPD hours obtained.

Technical: Prior to submitting a purchase request it is your responsibility to ensure that our technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to this website may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading.

Technical Support: Email support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays). Requests for support should be sent by email and we will respond as soon as reasonably practicable.

Copyright: Copyright and all intellectual property rights in Online Seminar programmes, materials, logos, graphics and associated website is vested in MBL and/or our presenters and no part may be copied or reproduced in any way without the prior written consent of MBL.

Disclaimer: Online Seminars and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Payment: Payment of the course fee is due 30 days from the date of the invoice or before the LL course date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the course fee.

Cancellations & Refunds: All cancellations must be in writing. For bookings cancelled at least 8 days prior to the LL course date we will refund the course fee. For bookings cancelled 7 days or less the course fee remains payable and is non-refundable. Delegates may attend another LL course for an administration fee of £25 + VAT. Alternatively delegates may transfer to a face to face course for an administration fee of £25 + VAT or £50 + VAT for a half and full day course respectively. Where the course duration exceeds one day the fee payable is £100 + VAT. In the case of non-attendance on the day by a delegate the course fee remains payable and is non-refundable.

User Access: Provided always that payment of the course fee has been made in full you will receive an email containing your access details. Payment of the course fee permits single delegate access only and the copying and/or distribution of any LL course is not permitted without the express written consent of MBL.

Substitutions: Delegates may be substituted at any time at no additional cost.

Technical: Prior to submitting a purchase request it is your responsibility to ensure that Adobe Connect technology (www.adobe.com) is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for any delay, disruption or disturbance in the operation of the internet.

Technical Support: Technical support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays).

Copyright: Copyright and all intellectual property rights in LL courses and materials remains vested in MBL or its presenters.

Disclaimer: LL courses and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Other: We reserve the right to alter the LL course content and/or speaker where necessary. Should we have to cancel a LL course we do not accept responsibility for any travel, accommodation or other costs which may have been incurred by any delegate.

Definitions & Agreement: MBL Webinar Subscriptions (‘the Subscription’) are governed by these terms and conditions. By booking the Subscription and by using your Access Details you agree to be bound by the same. In these terms and conditions references to ‘you’ and ‘your’ means the people within your organisation.

General: The Subscription is an annual (365 day) subscription for business users. It provides access to upcoming and on-demand webinars for employees, partners, directors and other members of staff within one organisation (sole trader, partnership, LLP or limited company) operating under the same domain name. Virtual Classroom Learn Live broadcasts and session recordings are excluded from the Subscription.

Subscription Fee: The amount of the fee payable is determined by reference to the number of employees (including directors, partners and other members of staff) within your organisation at the date of the Subscription booking. Introductory pricing may be offered at our discretion. It provides unlimited usage. Payment of the fee may be made annually in advance (‘Annual Fee’), by 4 equal quarterly instalments (‘Quarterly Instalment Fee’) or by 12 equal monthly instalments (‘Monthly Instalment Fee’).

Renewals: Prior to the expiry of the Subscription we will advise you of the renewal fee at the prevailing rate for your agreed subscription band.

Booking Authority: Unless we have actual knowledge of organisational booking restrictions and/or suspect dishonesty or bad faith the individual or individuals booking the Subscription will be deemed to have actual, ostensible or apparent authority on behalf of your organisation.

Payment: For SmartPlan holders choosing to pay annually in advance you must have sufficient credits available and the Annual Fee will be deducted from your SmartPlan. For SmartPlan holders choosing to pay by 4 or 12 equal monthly instalments the Quarterly Instalment Fee or Monthly Instalment Fee will be deducted from your SmartPlan. Where insufficient credits are available for one or more instalments your SmartPlan balance will be increased automatically by the amount of the Quarterly Instalment Fee or Monthly Instalment Fee and we will send you an invoice(s) which is payable within 30 days from the date of each invoice. For Non SmartPlan holders choosing to pay annually in advance we will send you an invoice for the Annual Fee which is payable within 30 days from the date of the invoice. For Non SmartPlan holders choosing to pay by 4 or 12 equal monthly instalments we will send you an invoice for each Quarterly Instalment Fee or Monthly Instalment Fee which is payable within 30 days from the date of each invoice.

Activation: For SmartPlan holders we will send you an email containing your Access Details once your booking has been processed. For Non SmartPlan holders we will send you an email containing your Access Details once payment of the Annual Fee or the first Quarterly Instalment Fee or Monthly Instalment fee, whichever is applicable, has been received.

Mis-Use of Your Access Details: The Subscription may be terminated if you or anyone else within your organisation provides these details to third parties without the prior written consent of MBL.

Copyright: Copyright and all intellectual property rights in the webinar programmes, materials, logos, graphics and associated website is vested in MBL and/or our presenters and no part may be copied or reproduced in any way without the prior written consent of MBL.

Suspension of Service: If within 14 days of a written demand you fail to pay one or more Monthly Instalment Fee which is overdue for payment your Subscription will be suspended and access terminated.

Fair Use: Due to the unlimited nature of the Subscription MBL operates a fair usage policy. If MBL deems your usage to be excessive and unfair such that it affects overall service provision of the Subscription and/or other users we reserve the right to suspend your Subscription pending resolution of the issue with you. In extreme cases we reserve the right to cancel your Subscription in its entirety. In the event of cancellation and provided always that the Annual Fee has been paid in full we will refund the Annual Fee divided by 12 and multiplied by the number of months remaining under the Subscription.

Technical: It is your responsibility to ensure that our technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to the website may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading.

Technical Support: Email and telephone support is available between the hours of 9.00am and 5.30pm, Monday to Friday (excluding public holidays) and we will respond to requests as soon as reasonably practicable.

Disclaimer: The Subscription and all supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

General: These terms and conditions apply to all users of MBL e-Learning courses.

Payment: Payment of the applicable fee is due 30 days from the date of the invoice. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the fee.

User Access: Provided always that payment of the course fee has been made in full you will receive an email containing your access details. Single user licences permit single delegate access only to the MBL digital learning platform and the copying and/or distribution of any e-Learning course is not permitted without the express written consent of MBL. You consent to MBL monitoring usage of the digital learning platform to ensure that access has not been distributed and/or provided outside these terms and conditions.

Substitutions: Delegates may be substituted at any time at no additional cost provided always that the e-Learning course or courses have not already been accessed by the original delegate or delegates.

Duration: You will have 365 days to complete your e-Learning course which shall commence from the date of your booking.

Cancellations & Refunds: All cancellations for Online Seminars must be in writing. You may cancel within 7 days of the booking date provided always that your e-Learning course or courses have not been accessed during that time. For bookings cancelled outside 7 days the course fee remains payable and is non-refundable.

Technical: It is your responsibility to ensure that our digital learning technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly you acknowledge that 24 hour access to digital learning platform may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading.

Copyright: Copyright and all intellectual property rights in e-Learning courses, materials, logos, graphics and the platform are vested in MBL and/or our presenters and no part may be copied or reproduced in any way without the prior written consent of MBL.

Disclaimer: e-Learning courses and supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Payment: Payment of the course fee is due 30 days from the date of the invoice or before the seminar date whichever is the sooner.

Cancellations & Refunds: All cancellations must be in writing. For bookings cancelled at least 60 days prior to the course date we will refund the course fee. For bookings cancelled less than 60 days prior to the course date the course fee remains payable and is non-refundable. If within the 30 day period prior to the course date you request a change of course date we will use all reasonable endeavours to accommodate the request and an administration fee of 20% of the total course fee will be payable prior to the revised date.

Speaker: We reserve the right to alter the course content and/or speaker for reasons beyond our control.

Delegates: We require final delegate numbers at least 7 days prior to the course date. The attendance of any delegate or delegates from any firm or organisation other than the booking originator is expressly prohibited without the prior written consent of MBL.

Catering: We do not cover the cost of venue, equipment or catering requirements for In-House courses.

Payment: Payment of the PSC course fee is due 30 days from the date of the invoice or before the first core or elective date whichever is the sooner. The delegate and firm and/or organisation placing the booking shall be jointly and severally liable for payment of the PSC course fee which is non-refundable save where we cancel one or more of the core dates and alternative dates are not available. In such circumstances the relevant fees paid will be refunded. Certificates of completion and examination results will not be issued until all outstanding fees have been paid in full.

Cancellations & Transfers Public Dates: All cancellations must be in writing and given at least 14 days before any day or days of the PSC course including electives. For cancellations made inside 14 days a transfer fee of £50+ VAT per session for a full day course or £25 + VAT per session for a half day course will apply.

Cancellations & Transfers In-House: If within a 14 day period prior to an arranged core or elective date you request a change of course date we will use all reasonable endeavours to accommodate the request and an administration fee of 10% of the PSC course fee will be payable prior to the revised date.

General: These terms and conditions are supplementary to the main terms and conditions of booking.

Payment: Payment of the SmartPlan fee is due 30 days from the date of the invoice and is not refundable.

Use of SmartPlan Credits: Provided you remain an MBL Season Ticket holder your SmartPlan credits do not have an expiry date. Where you have insufficient credits remaining when making a booking, your SmartPlan credits will be increased by the shortfall or £250 whichever is the greater and you will receive an invoice.

Cancellations & Refunds: All seminar or webinar cancellations must be in writing. For bookings cancelled within 7 days of the seminar date delegates may attend another course for an administration fee of £12.50 + VAT and £25 + VAT for a half day or full day course respectively. Where the course duration exceeds one day the fee payable is £50 + VAT.

MBL Season Ticket: It is a condition of your SmartPlan that you hold an MBL Season Ticket for the duration of the SmartPlan. If your Season Ticket is not renewed upon expiry all bookings which fall beyond the expiry date will be processed at full price and your SmartPlan credits drawn down accordingly.

Definitions & Agreement: The CPS Individual Webinar Subscriptions (‘the CPS Subscription’) are governed by these terms and conditions. By booking the CPS Subscription and by using your Access Details you agree to be bound by the same. In these terms and conditions references to ‘you’ and ‘your’ means the people within your organisation.

General: The CPS Subscription is an annual (365 day) subscription for one user. It provides access to upcoming and on-demand webinars. Virtual Classroom Learn Live broadcasts and session recordings are excluded from the CPS Subscription.

Subscription Fee: The fee payable is £110 + VAT or the prevailing rate at the time made annually in advance (‘Annual Fee’).

Renewals: Prior to the expiry of the Subscription we will advise you of the renewal fee at the prevailing rate.

Booking Authority: Unless we have actual knowledge of organisational booking restrictions and/or suspect dishonesty or bad faith the individual or individuals booking the CPS Subscription will be deemed to have actual, ostensible or apparent authority on behalf of your organisation.

Payment: We will send you an invoice for the Annual Fee which is payable within 30 days from the date of the invoice.

Activation: We will send you an email containing your Access Details once payment of the Annual Fee has been received.

Mis-Use of Your Access Details: The CPS Subscription may be terminated if you or anyone else within your organisation provides these details to third parties without the prior written consent of MBL.

Fair Use: Due to the unlimited nature of the CPS Subscription MBL operates a fair usage policy. If MBL deems your usage to be excessive and unfair such that it affects overall service provision of the CPS Subscription and/or other users we reserve the right to suspend your CPS Subscription pending resolution of the issue with you. In extreme cases we reserve the right to cancel your CPS Subscription in its entirety. In the event of cancellation and provided always that the Annual Fee has been paid in full we will refund the Annual Fee divided by 12 and multiplied by the number of months remaining under the CPS Subscription.

Technical: It is your responsibility to ensure that our technology is compatible with your systems. MBL is not liable or responsible for any technical issues which may arise as a result of your failure to ensure compatibility as above. Due to its inherent nature you acknowledge that MBL is not liable or responsible for any delay, disruption or disturbance in the operation of the internet. Similarly, you acknowledge that 24 hour access to the website may be interrupted due to telecommunications failures which are beyond the control of MBL and/or downtime for repairs, maintenance and upgrading.

Disclaimer: The CPS Subscription and all supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.

Definitions & Agreement: MBL+ subscriptions (‘MBL+’) are governed by these terms and conditions. By booking MBL+ and by using your Access Details you agree to be bound by the same. In these terms and conditions references to ‘you’ and ‘your’ means the people within your organisation.

General: MBL+ is an annual (365 day) subscription for business users. It provides access to our digital content (upcoming and on-demand webinars, e-learning programmes and recordings of <2hr Learn Live virtual classroom events) for all employees, partners, directors and other members of staff within one organisation (sole trader, partnership, LLP or limited company) operating under the same domain name.

Subscribers will pay the lowest rate (SmartPlan) for each Learn Live booking. Future dated sessions booked before commencement of the subscription can be re-booked at this lowest rate as required. Thereafter, where insufficient credits are available for additional bookings, we will top up your MBL+ credits in the amount of £250 + VAT or the shortfall (whichever is the greater) and send you an invoice.

MBL+ Subscription Fee: The amount of the fee payable will be confirmed in writing and introductory pricing may be offered at our discretion. Payment of the fee may be made annually in advance (‘Annual Fee’), by 4 equal quarterly instalments (‘Quarterly Instalment Fee’) or by 12 equal monthly instalments (‘Monthly Instalment Fee’).

Renewals: Prior to the expiry of the subscription we will advise you of the renewal fee payable. There is no obligation to renew. If you choose not to renew any unused credits will expire.

Booking Authority: Unless we have actual knowledge of organisational booking restrictions and/or suspect dishonesty or bad faith the individual or individuals booking the subscription will be deemed to have actual, ostensible or apparent authority on behalf of your organisation.

Payment: For subscribers choosing to pay annually in advance we will send you an invoice for the Annual Fee which is payable within 30 days from the date of the invoice. For subscribers choosing to pay by 4 equal quarterly instalments we will send you an invoice for each Quarterly Instalment Fee which is payable within 30 days from the date of each invoice. For subscribers choosing to pay by 12 equal monthly instalments we will send you an invoice for each Monthly Instalment Fee which is payable within 30 days from the date of each invoice.

Activation: We will send you an email containing your Access Details once payment of the Annual Fee or the first Monthly Instalment fee, whichever is applicable, has been received.

Mis-Use of Your Access Details: The subscription may be terminated if you or anyone else within your organisation provides these details to third parties without the prior written consent of MBL.

Suspension of Service: If within 14 days of a written demand you fail to pay one or more Monthly Instalment Fee which is overdue for payment your subscription may be suspended and access terminated.

Fair Use: Due to the unlimited nature of the subscription MBL operates a fair usage policy. If MBL deems your usage to be excessive and unfair such that it affects overall service provision of the subscription and/or other users we reserve the right to suspend your subscription pending resolution of the issue with you. In extreme cases we reserve the right to cancel your subscription in its entirety.

Disclaimer: The subscription and all supporting materials are prepared solely for training purposes and are not a substitute for legal advice. Presenters, authors and MBL will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including but not limited to reliance on any content for the purposes of giving advice to third parties. Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of MBL’s negligence. A person who is not a party to this agreement shall have no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any of its terms. These conditions shall be subject to English law and any dispute and/or difference shall be determined by proceedings in the English courts.