Treating Customers Fairly & Consumer Duty - What the FCA Expects

Introduction

The FCA’s expectations have never been higher. Treating Customers Fairly (TCF), first introduced by the FSA in 2007, has evolved into the foundation of the FCA’s supervisory approach and with Consumer Duty now in force, firms must go beyond compliance and prove they are delivering good customer outcomes.

The ethos of TCF and how it relates to a firm is an essential part of ensuring a business is healthy; the culture of a firm is on the right track and its clients are being treated fairly.

This live and interactive classroom seminar examines the FCA's latest expectations, supervisory priorities and common areas of challenge. You will gain practical insights into how firms can evidence fair value, support vulnerable customers, monitor outcomes effectively and demonstrate that they are acting in customers' best interests.

What You Will Learn

This live and interactive course with cover the following:

• The FCA's current expectations of Treating Customers Fairly and Consumer Duty
• Governance and board oversight requirements
• How to evidence good customer outcomes
• Fair value, consumer understanding and vulnerability considerations
• Lessons from recent FCA supervisory activity and good practice examples

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.