Navigating the Scope of the FCA's BCOBS Rulebook in 30 Minutes

Introduction

In today's dynamic financial landscape, adhering to the FCA's Banking Conduct of Business Sourcebook (BCOBS) is paramount. This highly focused webinar will equip you with an understanding of the scope of the rule book across three major themes: General Obligations and Pre-Sale Transparency; Product Specific Requirements and Terms; and Post-Sale Support and Complaint Resolution.

This webinar will help you to define your regulatory boundaries by clearly identifying which products and customer types fall under BCOBS jurisdiction; mitigate conduct risk by pinpointing the areas of highest conduct risk across the customer lifecycle; ensure consumer duty alignment by understanding how BCOBS enforces the Consumer Duty in retail banking operations; and prepare for audits by enabling you to walk away with a structure that can be immediately applied to internal policy reviews and training.

This webinar is valuable for staff involved with banking products including Compliance Officers and Analysts, Risk Management Professionals, Product Managers in Retail Banking, Customer Service/Operations Leads, and Legal and Audit Teams.

What you will learn

This webinar will cover the following:

• Theme 1: General Obligations & Pre-Sale Transparency
• Applicability and Scope: who BCOBS protects and the regulated activities it covers
• Financial Promotions: clear, fair and not misleading
• Essential Disclosures: status disclosure (BCOBS 2.2) and standardised product information (BCOBS 3)
• Theme 2: Product Specific Requirements & Terms
• Account Requirements (BCOBS 5/5A): mandatory requirements for Current Account Summary Boxes and annual statements
• Navigating Changes: adequate customer notification for changes to terms, conditions, and fees (BCOBS 7)
• Payment Service Compliance: how BCOBS interacts with Payment Services Regulations (PSR), especially concerning payment execution and charges
• Theme 3: Post-Sale Support & Complaint Resolution
• Customers in Difficulty (BCOBS 6): dealing with customers in arrears or default, including forbearance
• Relationship Termination: fair procedures when ending a banking relationship
• Handling Disputes: the link between BCOBS and the Disputes (DISP) rules, and the gateway to the Financial Ombudsman Service (FOS)

This pre-recorded webinar will be available to view from Friday 13th March 2026

Alternatively, you can gain access to this webinar and 1,900+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.