Navigating the FCA Targeted Support Regime: Implementation & Compliance

Introduction

In the evolving landscape of the Advice-Guidance Boundary, mastering the FCA’s Targeted Support (TS) regime is essential for firms looking to close the ‘advice gap’ while maintaining rigorous regulatory standards.

This comprehensive, live and interactive session will help you clearly define the regulatory boundaries between Targeted Support, holistic advice and generic guidance, while identifying key conduct risks such as advice creep and poor customer segmentation across the consumer lifecycle. You will also learn how the ‘Better Position’ test supports Consumer Duty outcomes on price, value and customer understanding, and gain a practical framework for MI, governance, and controls to support effective Targeted Support implementation.

This session is essential for compliance officers, risk management professionals, product managers, legal counsel and internal audit teams involved in retail investment and pension distribution.

What You Will Learn

This live and interactive course will cover the following:

• Policy Framework & Strategic Purpose
• Applicability & Scope: Identifying the regulated activities, product perimeters (pensions and retail investments), and the /Better Position/ standard
• The Advice-Guidance Boundary: Understanding the shift from the binary system to the new specified activity
• Practical Implementation & Journey Design
• Planning authorisation
• Defensible Segmentation: Methods for building /People Like You/ models using robust customer data points
• Disclosure Requirements: Ensuring mandatory labels and /stop-points/ are hard-coded into digital and hybrid journeys
• Risk, Controls, and Evidence-Based MI
• Governance & Accountability: Aligning the regime with Senior Management Functions (SMF) and PROD rules
• Managing Redress: Understanding the FOS/FCA approach to disputes and the assessment of /Better Position/
• Gathering Meaningful MI: Establishing quantitative and qualitative metrics to prove positive consumer outcomes and journey efficacy

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.