Navigating Difficult Conversations in the Workplace - A Practical Toolkit for HR & People Managers

Introduction

As a manager, HR professional or business owner, some of the most challenging aspects of your role can be having difficult conversations with employees.

Whether you’re discussing sickness absence, performance concerns, disciplinary matters or personal loss, these conversations can be sensitive and difficult to navigate. When mental health is also a factor, knowing what to say and how to say it can feel even more challenging.

This virtual classroom seminar is designed to give you the practical tools, confidence and knowledge you need to approach difficult conversations effectively and support your employees appropriately.

It will combine peer discussion, real-life case studies, scenario-based roleplay and Q&A, giving you the opportunity to explore challenging situations in a supportive environment.

What You Will Learn

This live and interactive course will cover the following:

• How to effectively structure and prepare for a difficult conversation
• How to handle difficult conversations involving an employee with a mental health condition
• Understand how your choice of location, atmosphere and approach can impact conversations and identify ways in which you can adapt to suit people's needs
• Understand what psychological safety means in the workplace
• Identify unconscious bias and how to overcome this in conversations
• Develop your skills and confidence through interactive case studies and scenarios

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.