Managing Sensitive Issues in the Workplace with Confidence

Introduction

Issues do arise in the workplace that are difficult to manage. Sensitive topics can be particularly difficult, because raising them and addressing them can potentially be upsetting to the people involved. However, not raising and addressing the issues means that the problem festers and potentially results in other employees getting upset because the matter is not resolved.

In this webinar we explore some of those sensitive topics. How can issues be raised and how can the reactions to the topics being raised be managed?

What You Will Learn

This webinar will cover the following:

• Sensitive topics
• What do we mean by sensitive topics?
• Specific examples, e.g. bad body odour, bad breath, poor personal hygiene, poor personal management, smelling of alcohol
• Understanding the person concerned
• Why might the problem have arisen?
• How to manage a situation where the problems have newly arisen. What has changed?
• How might the person perceive any interaction relating to the sensitive topic?
• Having the conversation
• How to introduce the topic into a conversation
• How to talk about the issues without causing offence
• Helping the employee to take the necessary actions to address the issue
• Dealing with emotional reactions to the conversation
• Monitoring the situation
• Dealing with complaints from other employees
• How to respond to other employees about the issues that have arisen
• Explaining to an employee what is acceptable going forward and monitoring whether an acceptable standard has been achieved
• Dealing with a situation where no improvements are made

This pre-recorded webinar will be available to view from Wednesday 26th August 2026

Alternatively, you can gain access to this webinar and 2,300+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.