Managing Data Protection Complaints Under DUAA 2025 - Preparing for June 2026

Introduction

In this live virtual classroom seminar, expert speaker Robert Bond will explain the new complaints-handling requirements introduced by the Data Use and Access Act 2025 (DUAA 2025).

From June 2026, organisations will be legally required to:

• Provide individuals with a clear way to submit data protection complaints
• Take appropriate steps to investigate and respond without undue delay
• Keep complainants informed throughout the process

Although these requirements do not take effect until June 2026, organisations should begin preparing now to ensure policies, processes, and staff training are in place.

This session is ideal for data protection officers, compliance professionals, legal teams and anyone responsible for handling personal data or responding to regulatory risk.

What You Will Learn

This live and interactive session will cover the following:

• Drafting a formal data protection complaints policy that clearly explains how individuals can raise concerns
• Providing clear and accessible complaint submission routes (online forms, email, post and other channels)
• Establishing internal procedures to track timelines, including the 30-day acknowledgement requirement and timely resolution
• Training staff who handle complaints to ensure consistency, fairness and compliance with statutory duties
• Updating privacy notices and external communications to explain the new complaints process clearly

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.