Managing Conflict & Difficult Situations - Strategies for Success

Introduction

Managing conflict is the least enjoyable part of any role, but it’s a fact of life. The good news is that there are ways of approaching the situation that can not only resolve conflict issues but also use them to strengthen relationships and drive creativity.

From harnessing emotional intelligence to mastering mediation basics, this webinar will provide you with valuable insights to turn challenging situations into constructive dialogues.

What You Will Learn

This webinar will cover the following:

• Common causes of conflict
• Identifying the cost of unresolved conflict
• The differences between conflict and opposition
• Understanding our natural response
• How to manage our own anger and think more clearly
• Questioning and listening your way out of conflict situations
• Tips to avoid conflict situations - how to recognise the early signs
• Responding appropriately to conflict you are involved in
• Managing conflict in your team - a very basic intro to mediation
• Using emotional intelligence to resolve conflict

This pre-recorded webinar will be available to view from Wednesday 8th October 2025

Alternatively, you can gain access to this webinar and 1,800+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.