Investment Management - 4 Aspects of Consumer Duty & More

Introduction

The Consumer Duty sets higher standards for retail financial services customers. It is a core part of the FCA’s strategy. The Consumer Duty is designed to set clearer, more consistent standards of consumer protection across financial services and requires firms to put their customers’ needs first.

The Duty introduces a new principle, Principle 12: a firm must act to deliver good outcomes for retail customers.

This interactive session with practical examples will help you understand how the Consumer Duty applies specifically to investment management, identify practical steps firms must take to comply with the Duty, and help you to evaluate current practices and implement improvements to ensure good customer outcomes.

The session is also suitable for lawyers, FCA regulated persons and professionals working in the financial services industry.

What You Will Learn

This live and interactive course will cover the following:

• What firms are in scope of the Consumer Duty?
• What is a retail customer for the purposes of Consumer Duty?
• The Four Aspects of Consumer Duty:
• Products and Services
• Price and Value
• Consumer Understanding
• Consumer Support
• Monitoring outcomes
• Examples of good and poor practice

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.