How to Deal with Difficult Conversations with Confidence, Clarity & Empathy

Introduction

Difficult conversations are often put off and end up becoming more challenging than they ever needed to be. Whether working face-to-face, remotely, or in a hybrid setting, it’s common for us to build them up in our mind and create a scenario where everything goes wrong.

If you find yourself dreading these conversations, maybe overthinking them or worrying about the impact, then this is the webinar for you - it will help you to approach difficult conversations with greater confidence, clarity and empathy, whether they are happening in the office or via a screen.

What You Will Learn

This webinar will cover the following:

• How to shift your mindset and reduce anxiety before the conversation
• Preparing effectively, whether it's a face-to-face, video, or phone conversation
• A practical structure you can use to keep the conversation on track
• Offering improvement feedback without destroying confidence and motivation
• How to use effective questions to encourage two-way dialogue
• Active listening: what you hear is as important as what you say
• Adapting your approach depending on the context (e.g. tone and body language in person vs online cues)

This pre-recorded webinar will be available to view from Thursday 13th November 2025

Alternatively, you can gain access to this webinar and 1,800+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.