Handling Subject Access Request Complaints - The Risks & Strategies

Introduction

Subject Access Requests (‘SAR’) are seemingly being used more often, especially in situations where tensions are already high, such as grievances, disciplinary processes and complaints of all sorts. This leads many data subjects, who make a SAR, to be disappointed with the outcome of their request, either because they thought they would receive different information, or they feel information has been deliberately kept from them unfairly and unlawfully.

This live session will address the reasons SAR complaints arise, and how to handle them effectively, bringing about the best outcome for both the organisation and the data subject.

What You Will Learn

This live and interactive course will cover the following:

• Proactive planning strategies for SARs to reduce the likelihood of complaints arising
• Strategies for handling different types of complaints, including:
• From the requestor or representative, or
• From the ICO
• The risks Vs benefits of different strategies
• Real life case-studies used
• Template letters/emails included
• SAR ‘How-to’ overview included

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.