Handling Complaints to the Financial Ombudsman Service - Best Practices for Success

Introduction

The Financial Ombudsman Service (FOS) continues to go through a period of organisational change with new challenges ahead.

This short webinar will focus on the key points to bear in mind when handling complaints at the FOS in order to maximise the possibility of a successful outcome.

It is suitable for a variety of professionals including legal practitioners (bringing or defending complaints), claims handlers, compliance officers, complaints handlers, risk professionals, and others who are involved with complaints made to the FOS.

What You Will Learn

This short webinar will cover the following:

• Organisational changes in the FOS and their practical relevance to you
• The complaints process from start to finish
• The basis of decision-making by the FOS which is often not properly understood
• Practical tips and guidance on improving your chances of success (as a consumer or a firm)
• Regulatory developments and the interaction of the FOS with the FCA
• Impact to date of the FCA’s Consumer Duty
• The latest trends

This pre-recorded webinar will be available to view from Friday 28th August 2026

Alternatively, you can gain access to this webinar and 2,100+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.