Evidencing Know Your Customer (KYC): The Essential How to Guide

Introduction

How can you demonstrate that a suitable recommendation has been made? By evidencing that you know your client.

Know Your Customer (KYC) has been a requirement within the FCA Handbook since the early 2000s. This bitesize session explores FCA expectations when making personal recommendations, focusing on how to effectively gather, evidence and present KYC information to support suitable recommendations. It also examines recent FCA publications and articles to highlight practical, best-practice approaches.

Understanding Know Your Customer within the wider remit of suitability will provide a firm with a robust basis on which to evidence that it’s not only adhering to the rules but also working to improve the effectiveness of its business.

What You Will Learn

This short webinar with cover the following:

• How FCA COBS rules relate to your client files
• How FCA guidance can help give you peace of mind
• How templated fact-finds do not (necessarily) align to the FCA rules
• A practical take-away about how to evidence quality KYC information
• An appreciation of how important it is to consider vulnerabilities
• An idea how of best to document the use of AI within a client file

This pre-recorded webinar will be available to view from Friday 22nd January 2027

Alternatively, you can gain access to this webinar and 2,400+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.