Consumer Duty: Top 10 Pitfalls & How to Avoid Them

Introduction

Three years after Consumer Duty came into force, the FCA continues to identify common weaknesses in how firms have implemented and embedded the Duty. While many firms have completed implementation projects, supervisory work shows that governance, monitoring and outcomes remain areas of concern.

This practical course examines the ten most common Consumer Duty pitfalls seen across FCA reviews and explains how firms can avoid them. You will leave with practical actions that you can implement immediately, together with examples of good and poor practice drawn from FCA publications, Dear CEO letters and supervisory findings.

The live and interactive session focuses on real-world application rather than theory and is suitable for firms across retail financial services.

What You Will Learn

This live and interactive session will cover the following:

• Understand where firms most commonly fail under Consumer Duty
• Identify weaknesses within your own Consumer Duty framework
• Apply FCA expectations in a proportionate manner
• Improve governance, oversight and evidence of good outcomes
• Strengthen board reporting and management information
• Prepare for FCA supervisory engagement
• Develop practical action plans to improve compliance

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.