Complaints Handling for SRA Regulated Firms of All Sizes
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Webinar
Complaints Handling for SRA Regulated Firms of All Sizes
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Introduction
All SRA regulated firms are required to have appropriate complaints handling procedures and publish the same.
During this webinar compliance expert Rebecca Atkinson will set out the requirements, the Legal Ombudsman’s scheme rules and how to go about investigating a complaint.
What You Will Learn
This webinar will cover the following:
- Requirements under the SRA Code of Conduct and SRA Price Transparency Rules
- The Legal Ombudsman scheme rules in a nutshell
- What does a good complaints process look like
- How to go about investigating a complaint
- Tips for dealing with the Legal Ombudsman
This webinar was recorded on 31st October 2024
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