CASS 13 - Handling Client Money in Claims Management

Introduction

The FCA's February 2024 portfolio letter for claims management companies revealed widespread failings in client money handling. Several CMCs were holding historic client money in client accounts, running ineffective reconciliations, and failing to carry out consistent annual audits. A third of the firms the FCA engaged with chose to stop handling client money altogether.

This short webinar provides a practical walkthrough of the core CASS 13 rules and the steps firms must take to avoid regulatory action.

What You Will Learn

This short webinar will cover the following:

• Why CASS 13 exists and how claims management came under FCA regulation
• What counts as client money under CASS 13
• The core segregation and trust requirements for client bank accounts
• Reconciliation and record-keeping essentials
• Key findings from the FCA's 2024 CMC portfolio letter
• Handling unclaimed client money

This pre-recorded webinar will be available to view from Friday 30th October 2026

Alternatively, you can gain access to this webinar and 2,300+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.