Becoming a Great PA or Administrator - How to Enhance Your Skills

Introduction

This 6-part webinar series will provide you with the tools and techniques to help you build in confidence to provide the services of a great PA or administrator.

It is designed to help you think differently and more deeply about your day-to-day role and responsibilities, focussing strongly on communication, whilst taking a different approach to making things happen.

What You Will Learn

This modular webinar will cover the following:

Module 1 - Departing the Comfort Zone

• Building confidence
• Understanding how to build your reputation and profile
• Ensuring a positive outlook and approach
• Harnessing your strengths

Module 2 - Your Role & Making an Impact

• Understanding your role, including what is in and what is out
• Ensuring clarity on the expectations of others
• Understanding the delegation process
• Giving and receiving feedback

Module 3 - Styles for Maximum Impact

• Understanding your style and your natural traits
• The strengths and potential weaknesses of your style
• Adapting your style to the situation and others
• Identifying the style of others

Module 4 - Communication Skills

• The art of good listening
• Knowing how misunderstandings arise and avoiding them
• Understanding perceptions and body language
• Having conversations with impact

Module 5 - Managing Conflict & Difficult Situations

• Understanding and overcoming communication barriers
• Achieving positive outcomes
• Using conflict for positive change
• Models for managing conflict discussions

Module 6 - Time as a Valuable Resource

• Identifying and managing timewasters and interruptions
• Using your energy cycle to maximise efficiency
• Using a quadrant approach for priorities
• Managing pressure

This pre-recorded webinar will be available to view from Monday 29th September 2025

Alternatively, you can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.