Consumer Duty Champions - A Bite-Sized Guide to the Role, Board Reporting & More

Introduction

The role of the Consumer Duty champion is attracting a lot of attention, mainly due to the level of responsibility which comes with it and the difficulty stemming from the fact the role is new.

As a result it is challenging to properly understand the nature and scope of the role.

The Consumer Duty is now central to everything a regulated organisation does, with the rules stretching across a firm’s governance structure as well as their products and services.

The consumer champion must ensure that the firm’s governing committee are focused on the duty.

The governing committee of a regulated firm must ensure that it receives appropriate management information to be able to assess whether customers are receiving good outcomes.

This short webinar will explore the Consumer Duty champion’s role, the board report and relevant MI and appropriate governance.

It is suitable for those with responsibility for the implementation of the duty in firms, including consumer champions and senior managers in FCA regulated firms.

What You Will Learn

This webinar will cover the following:

• The FCA requirements for the Consumer Duty champion, board report, MI and governance
• The role of a Consumer Duty champion and how they can evidence the steps they are taking
• What MI should be considered and assessed and presented to the board?
• The board report and suggested contents
• Governance framework that enhances the firm’s adherence to the Duty

This webinar was recorded on 2nd October 2023

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email webinarsubscription@mblseminars.com for more details.