How to Deliver Exceptional Client Care in a Fast-Changing World

Introduction

It is essential to ensure client service is at the heart of everything you do. Clients can compare different services offered, see what else is on the market and publicly review an organisation based on the service they have received.

This webinar will enable you to adapt to the fast-changing world, make the most of remote communications and get to grips with implementing new processes and procedures.

What You Will Learn

This webinar will cover the following:

• How to adapt fast to a fast-changing world
• Challenge the concept of building processes and procedures based on what works best for the organisation rather than what works best for the client
• Making the most of remote communications platforms to build strong client relationships
• Recognising the role social media plays in building, and maintaining, client relationships
• Understand how you can learn what your clients want and how you can build the way you work around them
• Identify where the bottlenecks currently lie within your processes and what the cost of that is to the organisation
• Get to grips with implementing new processes and procedures from a practical point of view
• Learn how to engage with employees across the organisation to help to drive through improvements to your service

This webinar was recorded on 29th April 2021