Writing Skills for Support Staff - Clear Communication & Organisation

Introduction

A successful office professional (including secretaries, personal assistants, executive assistants, members of the document production team and other support staff) will have the ability to be able to write clearly, precisely and will be able to proofread carefully and correctly.

Attention to detail is key to ensure clear communication and organisation.

If you are in a support staff role that includes generating documents (including emails to clients or suppliers, booking venues, arranging billing guides or drafting invoices with covering letters to clients) together with creating a variety of other documents for your team, then this webinar is for you.

What You Will Learn

This webinar will cover the following:

• Why we use a written format and the purpose of the document being created
• Importance of accuracy and proof reading
• Basic grammatical rules
• Common mistakes (including ambiguity, passive instead of active voice, redundant words and when to use contractions)

This webinar was recorded on 4th May 2022