Understanding Non-Verbal Communication within the Workplace

Introduction

Research has shown how approximately 93 percent of communication is non-verbal.

This webinar will explore how to accurately interpret the nonverbal cues of clients, co-workers, managers and employees, to gain a shared understanding of their feelings, emotions and attitudes, so as to improve communication skills within the workplace at all levels.

What You Will Learn

This webinar will cover the following:

• The role of facial expression in social interaction within the workplace
• Impact of gesturing on colleague and customer/client relationships
• Personal space, stance and posture
• Neuropsychological principles and mechanisms of movement to enhance the working environment
• Application of non-verbal communication strategies in remote v face to face interaction within a hybrid workplace
• Employment of non-verbal communication strategies to help with persuasion and professional communication

This webinar was recorded on 10th January 2023