SaaS Contracts - The Customer’s Perspective

SaaS Contracts - The Customer’s Perspective


21 May 2024

10:30 AM ‐ 12:30 PM

With a SmartPlan £144

With a Season Ticket £160

Standard price £320

All prices exclude VAT
Introduction: Requires no prior subject knowledge
2 hours
Group bookings
email us to discuss discounts for 5+ delegates


In the past many companies often used to buy software or licence IT for many years with 5- or 10-year IT deals being fairly common.

However, this kind of deal led to problems because companies were often then locked into long term contracts which restricted them in how they could develop their businesses.

Things have now moved on so that many companies prefer entering into Software as a Service (‘SaaS’) contracts whereby they essentially rent the software on a relatively short-term basis which rolls over on a monthly or quarterly or yearly basis and where the company can often cancel on short notice.

The flexibility and cost savings offered to customers by SaaS contracts are often very attractive.

However, these types of SaaS contracts can come with hidden costs and liabilities for customers which this new virtual classroom seminar will explore.

What You Will Learn

This live and interactive course will cover the following:

  • What is a SaaS contract? How does it differ from other types of IT contract such as software licensing and maintenance contracts?
  • Why do customers choose SaaS contracts?
  • What clauses should customers look out for in SaaS contracts in terms of limiting your client’s risk?
  • What clauses are often left out of SaaS contracts but which you as a customer should ask to be added?
  • What practical considerations should you, as a customer, think about before entering into a SaaS contract? For example, if you as a customer enter into a SaaS contract then will you be legally or practically locked into that contract because the costs of switching to another supplier become prohibitive?

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.