Client Care Letters for Law Firms - Getting it Right

Introduction

Are you telling your clients enough... or are you trying to tell them too much?

Against the flexibilities of the Codes of Conduct this webinar will look at client care correspondence afresh and consider what information a client may want to, and should rightly, receive.

Aimed at those with client contact responsibilities, this webinar will review the role of the initial meeting, the confirmatory correspondence, and the accompanying 'contract' between the parties.

Find out when the information should be given and how to impart it best.

What You Will Learn

This webinar will cover the following:

• The key information clients want and need
• How best to impart that information?
• How to structure a client care letter
• ‘T&Cs apply - see our website for details’ - does that work?
• What to include, and what to put in your T&Cs
• Key information...
• ...and the less critical, but still important stuff
• Recent inclusions - and how they complicate matters further

This webinar was recorded on 19th October 2022