Beyond Words - Unlocking the Potential of Non-Verbal Communication in the Workplace

Introduction

The ability to decipher the difference between engagement and disengagement can ultimately determine the extent to which any human interaction will succeed or fail.

Research has shown that 93 percent of communication is non-verbal.

Intentional and strategic employment of our own non-verbal communication skills ensure that our gestures and body language align with our spoken words, thus creating congruence and generating trustworthiness.

This virtual classroom seminar will explore how the ability to accurately interpret nonverbal cues such as facial expression, body language and tone of voice can help us gain a deeper understanding of others’ motivations and perspectives, and thus improve communication and organisational relationships.

What You Will Learn

This live and interactive session will cover the following:

• Relationship between facial expression and emotional effect
• Impact of gesturing on colleague and customer/client relationships
• Employment of personal v professional space, stance and posture
• Neuropsychological effect of paralanguage
• Impact of non-verbal communication in remote interaction
• Impact of non-verbal communication on the power of persuasion
• Cultural differences in nonverbal communication
• Importance of context in interpreting nonverbal communication
• Common mistakes in interpreting nonverbal communication
• Strategies for becoming more aware of your own nonverbal cues

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.