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CPD Hours Level
Seminar 6 IntermediateInformation

Introduction

This one day course is aimed at those with responsibility for the firm’s compliance framework and staff training.

It will explore the FCA’s expectations and requirements in relation to vulnerable customers and will include practical examples of the treatment of vulnerable customers within the financial services sector.

What You Will Learn

This course will cover the following:

  • The definition of a vulnerable customer
  • How to identify different types of vulnerability
  • How to identify and manage trigger factors
  • Good and poor practice in managing vulnerability
  • How to deal with sensitive data
  • What to consider when training staff
  • How to apply incentives for staff
  • The challenges in assisting vulnerable customers

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Seminar | 03.09.2019

London | 9:30am - 5:15pm


Vulnerable Customers - A Guide for FCA Authorised Firms

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Sep
3
2019
London
9:30am - 5:15pm
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Prices (ex VAT)
Smart
Plan Information
£216
Season
Ticket Information
£240
Standard
£480
Group bookings
Discounts are available for multiple places and if you have 5 or more people interested in this course and would like to discuss holding it in your area or on an in-house basis then please email us at information@mblseminars.com
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